MIX+ (“we,” “us,” or “our”) is a digital streaming platform that provides access to live television channels, movies, series, original programs, and other on-demand content. This Privacy Policy explains how we collect, use, share, and protect your personal data when you access our website (mixplus.tv), mobile apps, Fire TV, or any other MIX+ platforms (together, the “Service”).
By using MIX+, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
1.1 Account Information
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Full name
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Email address
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Password (encrypted)
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Profile information and preferences
1.2 Payment Information
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Billing name
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Last 4 digits of card number or masked card details (we do not store full card numbers)
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Transaction history
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Subscription status (free, paid, rental, live TV, etc.)
Payments are securely processed through third-party providers such as Stripe, Braintree, or PayPal.
1.3 Device and Technical Information
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Device type, model, and operating system
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IP address
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Browser type
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Unique device identifiers
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App performance metrics and crash logs
1.4 Usage and Streaming Data
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Content you watch or browse
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Watch history and playback progress
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Search queries
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Watchlist and favorites
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Interaction with features (pause, like, share, resume watching, etc.)
1.5 Location Data
We may collect approximate location from your IP address for content licensing, analytics, or regional settings.
1.6 Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Store your session and preferences
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Analyze performance and usage
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Improve content recommendations
You can manage cookies in your browser settings.
2. How We Use Your Information
We use your information to:
| Purpose | Description |
|---|---|
| Provide the Service | To create accounts, process login, enable streaming, and maintain subscriptions |
| Improve the Platform | Analyze usage to enhance performance, content recommendations, and user experience |
| Communications | Send service updates, support messages, account notices, or promotional content (if opted in) |
| Security | Detect fraud, prevent unauthorized access, and protect user data |
| Compliance | Meet legal, regulatory, or contractual obligations |
3. How We Share Your Data
We do not sell your personal data.
We may share limited data only with:
| Third Party | Purpose |
|---|---|
| Payment providers (e.g., Stripe, PayPal) | Secure payment processing |
| Analytics services (e.g., Google Analytics) | Performance tracking and user behavior insights |
| Content Delivery Networks (e.g., Bunny.net, Cloudflare) | Efficient streaming of video content |
| Cloud and hosting providers | Website/app hosting and database management |
| Legal authorities | Only when required by law or to protect our rights |
All third parties are bound by confidentiality agreements and required to protect your data.
4. Legal Basis (GDPR – For EU Users)
We process personal data under the following legal bases:
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Performance of Contract – To provide streaming services you subscribe to
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Legitimate Interests – To improve services and prevent fraud
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Consent – When you opt in to marketing communications or cookies
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Legal Obligation – To comply with regulations and tax laws
5. Your Privacy Rights
Depending on your location (GDPR, CCPA, etc.), you may have the right to:
💠 Access your personal data
💠 Correct inaccurate data
💠 Request deletion (“Right to be forgotten”)
💠 Opt out of marketing communications
💠 Restrict or object to processing
💠 Download or transfer your data (portability)
To exercise your rights, contact us at:
📧 privacy@mixplus.tv
6. Data Retention
We retain your information only as long as necessary for:
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Account operation
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Legal compliance
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Dispute resolution
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Business continuity
When no longer needed, your data is securely deleted or anonymized.
7. Data Security
We use physical, technical, and administrative measures to protect your information, including:
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SSL/TLS encryption
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Firewalls and secure hosting
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Password hashing
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Regular security audits
Although we take all reasonable precautions, no transmission is 100% secure.
8. Children’s Privacy
MIX+ is not intended for children under the age of 13.
We do not knowingly collect data from minors. If we discover such data, we will delete it.
9. International Data Transfers
Your data may be processed in countries other than your own.
We use standard safeguards such as encryption and data protection agreements in compliance with GDPR and other applicable laws.
10. Updates To This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with the “Last Updated” date shown at the top.
11. Contact Information
For any questions, requests, or concerns, contact us at: